Official Document
PRIVACY POLICY
Last Updated: May 08, 2026
PRIVACY POLICY
Effective Date: May 8, 2026
At Medtown Pharma (Sahimed.com), we value your privacy and are committed to safeguarding your personal and medical information. As a healthcare platform, we understand the sensitivity of the data you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or use our services.
By using Sahimed.com, you agree to the terms described in this policy.
1. Information We Collect
To provide a secure and efficient pharmaceutical service, we collect the following types of information:
a) Personal & Medical Information:
Full Name, Email Address, and Phone Number.
Shipping and Billing Address.
Prescription Data: Images or digital copies of valid prescriptions required for regulated medications.
Payment Details (processed securely via encrypted third-party gateways).
b) Technical Information:
IP Address and Device Information.
Browser Type and Pages Visited.
Cookies and Usage Data to improve your shopping experience.
2. How We Use Your Information
We use the collected data strictly for healthcare and operational purposes:
To verify prescriptions and process your orders.
To provide pharmaceutical counseling or customer support.
To send order updates, tracking information, and service-related notifications.
To improve website performance and personalize your experience.
To comply with statutory legal and regulatory requirements governing pharmacies.
3. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
Maintain your shopping cart.
Remember your preferences for future visits.
Analyze traffic to optimize our healthcare services.
You can manage or disable cookies through your browser settings.
4. Data Security
We implement robust, industry-standard security measures, including SSL encryption, to protect your sensitive medical and personal data from unauthorized access. While we strive for absolute security, please note that no method of electronic transmission is 100% secure.
5. Sharing of Information
We do not sell or rent your personal or medical data. Information is only shared with:
Logistics Partners: Trusted delivery providers to ensure your medications reach you safely.
Payment Gateways: Secure processors to handle financial transactions.
Legal Compliance: Regulatory bodies or law enforcement if required by Indian law.
6. Your Rights and Choices
You have the right to:
Access or update your profile and medical records on our platform.
Request the deletion of your account (subject to regulatory record-keeping requirements for prescriptions).
Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to health blogs or third-party resources. We are not responsible for the privacy practices of external sites and recommend reviewing their policies.
8. Children’s Privacy
Sahimed.com is intended for use by individuals aged 18 and over. We do not knowingly collect data from minors without parental consent.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in health regulations or our services. Any updates will be posted here with a revised "Effective Date."
10. Contact Us
If you have questions regarding your data or this policy, please reach out to our grievance officer:
Email: Support@sahimed.com
Phone: +91 734949 9898
Website: https://sahimed.com
Effective Date: May 8, 2026
At Medtown Pharma (Sahimed.com), we value your privacy and are committed to safeguarding your personal and medical information. As a healthcare platform, we understand the sensitivity of the data you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or use our services.
By using Sahimed.com, you agree to the terms described in this policy.
1. Information We Collect
To provide a secure and efficient pharmaceutical service, we collect the following types of information:
a) Personal & Medical Information:
Full Name, Email Address, and Phone Number.
Shipping and Billing Address.
Prescription Data: Images or digital copies of valid prescriptions required for regulated medications.
Payment Details (processed securely via encrypted third-party gateways).
b) Technical Information:
IP Address and Device Information.
Browser Type and Pages Visited.
Cookies and Usage Data to improve your shopping experience.
2. How We Use Your Information
We use the collected data strictly for healthcare and operational purposes:
To verify prescriptions and process your orders.
To provide pharmaceutical counseling or customer support.
To send order updates, tracking information, and service-related notifications.
To improve website performance and personalize your experience.
To comply with statutory legal and regulatory requirements governing pharmacies.
3. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
Maintain your shopping cart.
Remember your preferences for future visits.
Analyze traffic to optimize our healthcare services.
You can manage or disable cookies through your browser settings.
4. Data Security
We implement robust, industry-standard security measures, including SSL encryption, to protect your sensitive medical and personal data from unauthorized access. While we strive for absolute security, please note that no method of electronic transmission is 100% secure.
5. Sharing of Information
We do not sell or rent your personal or medical data. Information is only shared with:
Logistics Partners: Trusted delivery providers to ensure your medications reach you safely.
Payment Gateways: Secure processors to handle financial transactions.
Legal Compliance: Regulatory bodies or law enforcement if required by Indian law.
6. Your Rights and Choices
You have the right to:
Access or update your profile and medical records on our platform.
Request the deletion of your account (subject to regulatory record-keeping requirements for prescriptions).
Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to health blogs or third-party resources. We are not responsible for the privacy practices of external sites and recommend reviewing their policies.
8. Children’s Privacy
Sahimed.com is intended for use by individuals aged 18 and over. We do not knowingly collect data from minors without parental consent.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in health regulations or our services. Any updates will be posted here with a revised "Effective Date."
10. Contact Us
If you have questions regarding your data or this policy, please reach out to our grievance officer:
Email: Support@sahimed.com
Phone: +91 734949 9898
Website: https://sahimed.com