Official Document
SHIPPING POLICY
Last Updated: May 08, 2026
SHIPPING POLICY
Medtown Pharma (Sahimed.com)
07-05-2026
At Medtown Pharma, we understand that timely delivery is critical when it comes to healthcare. We are committed to ensuring your medications and wellness products reach you safely, securely, and as quickly as possible.
1. Shipping Locations
We provide pan-India shipping. We deliver to most pin codes across the country, including major metros, tier-2, and tier-3 cities. If your location is in a remote area, delivery timelines may vary slightly.
2. Processing Time
Prescription Orders: Once you upload your prescription, our registered pharmacists will verify it. Verification typically takes 2–4 hours during business hours. Once verified, the order is processed.
General Orders: Non-prescription items are processed within 24 hours of order confirmation.
3. Delivery Timelines
We strive to get your healthcare essentials to you promptly:
Bengaluru & Major Metros: 1–3 business days.
Other Cities & Regions: 3–5 business days.
Remote Locations: 5–7 business days.
4. Shipping Charges
Shipping fees are calculated based on order value and delivery location.
The final shipping cost (if applicable) will be clearly displayed at the checkout page before you make a payment.
We may offer Free Shipping on orders above a specific value (refer to the banner on our homepage for current offers).
5. Temperature-Sensitive Shipments
For medications that require cold-chain storage (e.g., certain insulins or vaccines), we use specialized thermal packaging and expedited shipping to maintain product integrity. Note: Cold-chain shipping may be restricted to specific pin codes to ensure safety.
6. Order Tracking
Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, and Email. You can use this link to monitor your shipment in real-time.
7. Packaging & Safety
All orders are shipped in tamper-evident, discreet packaging to ensure your privacy and the safety of the contents. Please do not accept the package if the seal is broken or the box is visibly damaged.
8. Potential Delays
While we aim for precision, deliveries may occasionally be delayed due to:
Inclement weather or natural calamities.
Logistical disruptions or public holidays.
Regulatory or local movement restrictions.
9. Contact Our Logistics Team
If your order is delayed or you have specific delivery instructions, please contact us:
Email: Support@sahimed.com
Phone/WhatsApp: +91 734949 9898
Reliable Healthcare, Delivered.
By shopping with Sahimed.com, you trust us with your health, and we take that responsibility seriously.
Medtown Pharma (Sahimed.com)
07-05-2026
At Medtown Pharma, we understand that timely delivery is critical when it comes to healthcare. We are committed to ensuring your medications and wellness products reach you safely, securely, and as quickly as possible.
1. Shipping Locations
We provide pan-India shipping. We deliver to most pin codes across the country, including major metros, tier-2, and tier-3 cities. If your location is in a remote area, delivery timelines may vary slightly.
2. Processing Time
Prescription Orders: Once you upload your prescription, our registered pharmacists will verify it. Verification typically takes 2–4 hours during business hours. Once verified, the order is processed.
General Orders: Non-prescription items are processed within 24 hours of order confirmation.
3. Delivery Timelines
We strive to get your healthcare essentials to you promptly:
Bengaluru & Major Metros: 1–3 business days.
Other Cities & Regions: 3–5 business days.
Remote Locations: 5–7 business days.
4. Shipping Charges
Shipping fees are calculated based on order value and delivery location.
The final shipping cost (if applicable) will be clearly displayed at the checkout page before you make a payment.
We may offer Free Shipping on orders above a specific value (refer to the banner on our homepage for current offers).
5. Temperature-Sensitive Shipments
For medications that require cold-chain storage (e.g., certain insulins or vaccines), we use specialized thermal packaging and expedited shipping to maintain product integrity. Note: Cold-chain shipping may be restricted to specific pin codes to ensure safety.
6. Order Tracking
Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, and Email. You can use this link to monitor your shipment in real-time.
7. Packaging & Safety
All orders are shipped in tamper-evident, discreet packaging to ensure your privacy and the safety of the contents. Please do not accept the package if the seal is broken or the box is visibly damaged.
8. Potential Delays
While we aim for precision, deliveries may occasionally be delayed due to:
Inclement weather or natural calamities.
Logistical disruptions or public holidays.
Regulatory or local movement restrictions.
9. Contact Our Logistics Team
If your order is delayed or you have specific delivery instructions, please contact us:
Email: Support@sahimed.com
Phone/WhatsApp: +91 734949 9898
Reliable Healthcare, Delivered.
By shopping with Sahimed.com, you trust us with your health, and we take that responsibility seriously.